WIDE-FORMAT & Office Copier

Service

Fast and Reliable Repairs

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SAME DAY OR NEXT DAY SERVICE AVAILABLE

Trained & Certified by HP, CANON, KIP, OCE, XEROX & EPSON

Expert advice and a friendly,
consultative approach

Affordable maintenance options

Every service visit includes a complimentary
multi-point inspection
4-hour phone response during business hours
Same or guaranteed next-day, on-site service
Authorized service by experienced technicians
Assurance your printer will be fixed in a timely matter
Free software updates with contract
Telephone support
Remote service available from our desktop to yours

Nine office locations in addition to service stations across the country.

Brands We SErvice

We are an authorized reseller and provide service for XEROX, EPSON, KIP, Océ, Canon, and HP wide-format printers, scanners, and multi-function systems.

Service to All Companies

Even if you didn’t purchase your equipment from Eastern Engineering, we will be glad to service your wide format printer. Give us a call.

Service Per Incident

Give us a call if you are experiencing an error code or the print quality is not acceptable. We can schedule a service call and provide an estimate without signing-up for a service agreement.

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Delivery & Installation

Our service technicians will carefully plan the delivery and installation for your new wide-format printer.

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Equipment Relocation

We make sure your wide-format printer is packed, moved, and reconnected according to manufacturer specifications.

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Maintenance Plan

• Fixed low monthly fee
• All parts, labor, and software updates
• Travel time & fuel surcharge

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We can connect to your printer remotely.

No need for a technician to come to your office.

Remote service is available from our desktop to yours. The technician can remotely connect a computer to the printer’s computer. This allows them to view and resolve software issues.

Technicians can troubleshoot and resolve many problems over the phone.

Saving time and getting your printer working again right away.

Extraordinary Customer Service

You can count on us to help you repair and maintain our wide format printer.

Sue

Service Manager

Our service manager, Sue, Will be working behind the scenes to make sure we have everything ready for the day we deliver and install your new printer. She ensures the transition to your new printer is seamless. Sue will also answer your calls if you need to schedule a service call or have a question for the technician.

Mari

Billing and Contract Specialist

Our billing specialist, Mari, can answer any of your questions regarding service agreements, meter, and contract billings, or service invoices. Mari is also part of our Admin team that can take your phone calls for scheduling, answer your questions, and find the best solution for you. Mari has over 6 years of experience with Eastern Engineering Service and can help you in almost any way.

CALL TODAY TO SCHEDULE SERVICE

800-884-4115 x. 215

Customer Satisfaction is our #1 Goal

Our customers are the most important part of what we do. Our team will strive to meet your expectations in a fast and reliable manner.

Helpful Solutions

If there are any delays in getting your printer working, send your files to one of our store locations and we’ll take care of the rest.

We encourage you to call us first

We understand the feeling of urgency when your printer is not working and you need service as fast as possible.

WIDE-FORMAT PRINTER & Office Copier EXPERTS

Trained by XEROX, EPSON, HP, KIP, OCE & Canon, our techs can be there within 48 hours.

“One thing that’s important to know about our service team, is that we support our customers. Support through experienced, fast, and reliable service. We are informed of the newest technologies and have expert technicians and a team of people ready to help. Our customers appreciate our professional and supportive response to their needs.”

Mark Langdon

President, Eastern Engineering