Location: Indiana – Goshen / Elkhart / Warsaw       Department: Service

Reports to: Director of Service                                 Effective Date: 5/19/2025  

Eastern Engineering Supply is seeking a skilled copier technician to join our family-owned company in the Ft Wayne / North Central Indiana area and support our growing service department. Proudly serving the area for over 50 years, we take pride in our employees and foster a culture where everyone matters. Through our strong company culture and strategic growth, we have expanded significantly in recent years. With over 70 employees across 9 locations in 5 states, we are seeking a candidate to play a key role in our continued success.

 Job Summary:  

The Small Format Copier Technician is responsible for the installation, repair, and maintenance of small format printers, copiers, and multifunction devices, primarily Xerox & Canon models. This role requires spending most of the day on the road, responding to customer needs by providing expert printer and copier maintenance in the Goshen / Elkhart / Warsaw areas. Success in this position depends on building and maintaining strong relationships with clients in the architecture, engineering, construction, government, and manufacturing industries. To excel in this role, the technician must have strong technical expertise, problem-solving skills, and excellent customer service to ensure minimal downtime and maximum efficiency for our customers. Candidates MUST HAVE 2+ years’ experience working with Xerox and/or Canon machines.

Duties/Responsibilities:  

1. Technical Support & Repair

• Diagnose and troubleshoot Xerox and Canon small format printers, including inkjet and laser models.
• Repair or replace faulty components such as fusers, rollers, and drums.
• Update and configure printer software, firmware, and network settings as needed.
• Test and calibrate devices to ensure optimal print quality and performance.

2. Customer Service & Support

• Provide on-site and remote technical support to customers.
• Educate customers on proper printer usage, maintenance, and troubleshooting techniques.
• Document service calls, repairs, and customer interactions accurately.
• Communicate with customers efficiently and professionally.

3. Inventory & Supplies Management

• Maintain an adequate inventory of parts, tools, and supplies for common repairs.
• Coordinate with the Service Director to order replacement parts and consumables.
• Monitor and report service trends and recurring issues to enhance efficiency.

4. Team Collaboration & Continuous Improvement

• Work closely with the service team and office staff to ensure efficient operations.
• Stay updated on the latest Xerox and Epson printer models, technologies, and service techniques.
• Attend training sessions and obtain certifications as required.

   Perform additional duties as assigned by management.    

 Required Skills & Qualifications:   

• High school diploma or equivalent.  
• 2+ years of experience in customer service.
• 2+ years of experience in printer/copier repair, preferably with Xerox, Canon, and/or Epson small format devices is a MUST.
• Strong knowledge of printer mechanics, electrical components, and networking.
• Proficiency in diagnosing issues related to print quality, paper feeding, and connectivity.
• Basic IT knowledge, including driver installation, network troubleshooting, and software configuration.
• Excellent problem-solving and analytical skills.
• Excellent customer service and communication skills. 
• Ability to work independently and manage time efficiently.
• Excellent attendance. 
• Valid driver’s license and clean driving record (for onsite service calls).

Preferred Qualifications:  

• Certifications from Xerox, Canon, Epson, or other major printer manufacturers.
• Experience with large format printers and additional brands is a plus.
• Familiarity with Windows and Mac OS printing environments.

Physical Requirements:   

• Ability to lift and carry up to 55 pounds. 
• Frequent standing, bending, and reaching.
• Ability to work in varied environments (office settings, warehouses, and client locations).

Reasonable accommodation may be provided upon request and in accordance with ADA guidelines.  

Equal Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay Transparency: This position offers a competitive compensation package. A salary range or pay rate can be disclosed upon request or as required under applicable state and federal laws.