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Experience Personalized Service and Tech Support
XEROX Service and Repair
Technicians quickly identify and resolve issues
5-Star Service Reviews
Our customers have consistently rated us with 5-star reviews
commenting on our exceptional service technicians.
End The Frustration
Whether you need a one-time Xerox repair or more frequent Xerox support
Six office locations in addition to service stations across the country.
You will be connected directly to friendly Xerox Service Experts
Experience Personalized Xerox support from our certified team.
Unlike impersonal call centers, we take pride in having a dedicated team of knowledgeable employees and technicians ready to assist you.
Stress-free Efficient Issue Resolution
We prioritize building long-term relationships with our customers by delivering exceptional service and support that instills confidence and trust.
Expert Guidance
Our technicians possess extensive technical expertise, enabling them to handle any printer-related issues with efficiency and accuracy.
Copier, Printer and Scanner Services
When it's not a paper jam
Our technicians identify and resolve error codes, network, security, server, and software issues.
Cleaning/Maintenance
Prevent copier/printer repair issues by getting preventative maintenance. We offer regular tuneups for your Xerox.
Repair Services
You don’t have to be on a Service Plan. Even if you didn’t purchase your Xerox printer from Eastern Engineering, we will be glad to provide service.
Xerox is Customizable - Add More Functions
You may not need to buy a new printer to add the features you need. We sell printing devices, including staplers, scanning to email/file, hold punch, extra paper drawers, fax kits, booklet making, and mobile printing.
See our Blog for These Most Common Xerox Repairs
"Clicking or gear skipping" noise
The most common reason is toner cartridges bound up around the auger and/or full or needs full waste toner container
"Hollowing or whining" noise
This commonly happens after replacing a waste toner container. Customers will hear this sound occasionally on some waste toner container replacements.
Black lines across all copies and scans
Usually, there is a pen mark, dust, marker, whiteout, or adhesive residue on that strip of glass causing the image quality defect.
Held for resources error
The most common issue is paper guides in the tray(s) not set correctly and/or paper type for that tray or trays not set correctly.
With moderate use, reasonable printing demands, and proper maintenance most copiers can be expected to perform well for 3 to 5 years.
Some printers can last longer, but eventually, you may need a new printer.
LET'S WORK TOGETHER.
Fishers, IN
Ft. Wayne, IN
Muncie, IN
Perrysburg, OH
Novi, MI
Champaign, IL
Detroit Service Center
Cincinnati, OH
Cincinnati, OH 45236
Phone - (513) 793-1030
Covington, KY
Covington, KY 41011
Phone: (859) 261-1851
OFFICE EQUIPMENT
Technology Solutions
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