Whether you purchase or lease KIP, Océ , Canon, or HP wide format equipment from Eastern Engineering, we have your back when it comes to keeping it running smoothly so that you can focus on what matters most – your business. No worries if you didn’t purchase your equipment from Eastern Engineering, we can service your KIP, Océ , Canon, or HP plotter, MFP or Xerographic/Inkjet production system.
Service on your terms
Eastern Engineering provides service on a fixed price contract or per incident. Here’s how they compare:
Service Per Incident
|Fixed monthly price; all parts & labor included||Time & material pricing; parts & labor|
|Travel time & fuel surcharge included||Travel time & fuel surcharge extra|
|12, 24, 36 month plans||Flexible; no contract obligation|
|Priority 2-hr call-back response time; guaranteed||Same service level as contract for most incidents but not guaranteed|
|Manufacturers recommended preventative
|Preventative maintenance extra|
It’s no accident that Eastern Engineering is Indiana’s largest servicing bureau for KIP, Océ , Canon, and HP wide format equipment. Our highly skilled and certified technicians set us apart from other service providers. Each tech receives rigorous certification training from the manufacturers so that when you have a problem, you get top-notch techs that resolve 85% of services issues on the first visit.
“Eastern Engineering is our vendor of choice for sales and service for all wide format equipment. Eastern Engineering has continually delivered on service requirements with very prompt qualified service technicians. Our relationship extends more than 10 years and we couldn’t be more satisfied.”
Randy Williams — Circle Design Group, Inc.
Signs your equipment needs service
Inconsistent print quality – streaking, banding, faint or incomplete fine lines could mean your equipment needs cleaning or a part is worn.
Using more supplies but volume has not increased – dirty equipment or out of date firmware could translate into less yield from your toner or ink.
Workers complain about unreliable equipment – a clear signal that workers are not getting what they need.
Reasons for Service Calls